You may have a balance due to:

• Timing: Your financial aid may not have been disbursed yet. Having a balance for the current term is normal during the first two weeks of class. For GuidedPath and FlexPath students, the earliest financial aid will apply to your account during the third week of the term or billing session following verification of eligibility and participation in courses. FlexPath students have additional progression point requirements to be eligible for disbursement for a billing session.
• Steps not complete: Check your status in the Financial Aid Portal to ensure you’ve completed all steps of the financial aid process, including completing requested documentation and accepting offers.
• Ineligible due to not participating in courseroom: One of the eligibility requirements for federal student loans is that you are enrolled at least half-time in your degree program (at least six credits for undergraduates and three for graduate students) and are participating in your enrolled courses.
• Course drop: If you drop your courses during the enrollment period, the Department of Education may require Capella to prorate your offer, even if funds have already been disbursed. If this happens, it will reduce the amount you will owe your lender (and the interest that will accrue on that loan), but it may create a balance with Capella University that you must resolve. View the Return to Lender policy.
• Non-eligible charges: Some charges cannot be paid with federal financial aid. These can be paid online through the Campus Payment Options page.
• Offer amount: Your accepted offer may not be enough to pay all tuition and fees. A Financial Aid Advisor can help you explore additional financial aid options.
• Balance from prior financial aid year: You may have a remaining balance from a prior financial aid year. Department of Education regulations permit up to $200 of current financial aid year disbursements to pay for a balance from a prior aid year. You must pay to cover any remaining balances online through the Campus Payment Options page.
• Charges for the future quarter: If you are pre-registered for the following quarter, your account will reflect the tuition charge for that course. Since these charges are not currently due, financial aid will not be applied to them.

If you have any questions, contact Capella University at 1-888-CAPELLA (227-3552), or email FAST@capella.edu